How can I Get in Touch with Cebu Pacific?

Cebu Pacific is indeed the best airline with exemplary customer service that you can make use of as needed. Even after making a reservation with the airline, a situation can arise when you would like to get in touch with Cebu Pacific, which is quite easy if you make a reference to the information given here. 

Information on the communication channels with Cebu Pacific:

There are varied modes provided through which you can make a connection with Cebu Pacific. The information is given here for you to an understanding of:

Connecting with the airlines via chat:

The team with Cebu Pacific can be connected through chat if you are in need to communicate with a live agent from the customer support team. The dialogue box for chat is present on the main page of the airline, which you can access as per the requirement, type in the query, and get a response from the agent. 

Interacting with Cebu Pacific by means of call:

Calling serves as the primary mode of connection to ask for support and assistance from the team in case there arises a need for the same. The methodology that can be followed to access the Cebu Pacific customer service number is as follows:

  • Skim through the official website of Cebu Pacific. 
  • Search across to find the About headline at the bottom end. 
  • Discover the Talk to Us icon provided under the options and click on it. 
  • The next page would display the contact information needed. 
  • Dial to connect at +61-2-9119-2956 and follow over the instructions given. 
  • The team would assign an agent who would then help find the redressal needed.

Important note: Make sure to place the call with Cebu Pacific between 7 am to 10 pm (PH local time) on all days of the week. 

How Can I Talk to Cebu Pacific Agent?

Complete Guide to Contact Cebu Pacific Airlines

Cebu Pacific is Asia’s oldest operating airline in the low-cost segment flights sector. It is a Philippine low-cost airline that provides operational scheduled flights to domestic and international destinations. Cebu Pacific is known for its premium customer satisfaction and services it provides to its passengers, and the quality it maintains significantly.

If you have an existing Cebu Pacific flight booking or reservation and you feel the need to talk to Cebu Pacific agent at +63 (2) 8702-0888, if that’s the case, you can always take help from the following points. The following will help you with different methods to contact and speak to a live Cebu Pacific customer support representative.

Can I contact the Cebu Pacific Support Team?

Yes, you can contact the support team of Cebu Pacific +(63) 288 592-774 (hotline) or +(63) 288 640-865 (24/7 medical hotline). Still, you’ll have to go through the official support methods if you wish to speak with one of their live representatives from the Cebu Pacific customer support team.

How to Contact the Cebu Pacific Team?

You can contact the Cebu Pacific support team via the methods listed below;

Call Us- You can call the official Cebu Pacific phone number +(63) 288 592-774 (hotline) or +(63) 288 640-865 (24/7 medical hotline) by following the steps;

  • If you scroll down on the Cebu Pacific support page, you can view different dedicated regions.
  • Click on the drop-down menu in front of your region, and it will display the official phone number +63 (2) 8702-0888 with its hours of operation and working days.
  • Call the number displayed according to your preferred language.
  • Once the live call connects, go through the call IVR procedure.
  • Press the required set of numbers to speak with a live representative.
  • Shortly, a live Cebu Pacific customer support executive will connect with you on the call.

Through website-

  • Visit the official Cebu Pacific website with the help of an internet browser of your choice.
  • Accept the website cookies to continue with a smoother version.
  • Select your region and a preferred language to continue with the full services of the website.
  • Go to the bottom section of the website.
  • Click on the ‘Talk to us’ option under the ‘About’ category.
  • The following page will display the official ways to contact the Cebu Pacific support team.

Live Chat- You can chat with one of the available live Cebu Pacific chat representatives;

  • Click on the chat option present at the bottom-right corner of the page.
  • A chat box will pop up on the same page.
  • The Cebu Pacific digital assistant will greet you and ask you to answer several questions.
  • Answer all the relevant questions correctly and proceed with the steps.
  • Once you’ve answered all the questions correctly, a live Cebu Pacific chat representative will connect with you and provide the required assistance.
  • You can chat with the executive and figure out the answers to your questions.

Therefore, you can call the Cebu Pacific customer service number and speak to a live support representative. You can take help from their live chat procedure or call their official support number. You’ll get the best possible resolutions and assistance via any of the ways listed above.

How do I Contact Cebu Pacific Hotline?

There are different ways to connect with Cebu Pacific Airlines. You can call the official number or connect with customer support through the live chat option. You only need to ensure that you have selected the steps mentioned below. They have made sure that the customers get quality service. 

Ways to Connect with Cebu Pacific Airline:

There are several ways to connect with them. However, the fastest and the easiest way to communicate with them is undoubtedly calling. However, you can even explore other alternate options below. 

Call upon the official number

You need to call the Cebu Pacific phone number +63 (2) 8702-0888 or+63 2 8859-2774. Once you have called on this number, you’ll come across the IVR menu. You only need to choose the options which are relevant to the query you have. Selecting suitable options from the IVR menu will connect your call to the right agent. Now you only need to explain your question, and the agent will ensure that your issue is resolved. 

Live chat with customer support

Yes, you can live chat with customer support. 

  • Access the Cebu Pacific Airlines website. 
  • Now you need to choose the “Contact us” at the bottom of the page. 
  • On the new page, you need to tap on the button “Chat icon.” 
  • A chat box would open up. 
  • It would help if you chose the options directly connected to the issue you’re facing. 
  • Soon, your chat will be connected to a trained human to handle your query. 

At the end of the chat, you’ll be able to save the transcript of the conversation. 

Email your query to the customer support

Email service is not known to be as fast as the calling. However, if you cannot call Cebu Pacific hotline, you can follow the steps below to email your query. 

  • Open your email inbox.
  • Now you need to write the description of your query. 
  • Mention the contact details. 
  • Directly send the email to the official email address. 

That is it. Soon, customer support will call you back on the number you shared.

Cebu Pacific Call Center Hotlines

Australia: +61-2-9119-2956: 7 am-10 pm (PH local time), daily

Japan: +81-3-4578-1447: 8 am-6 pm (JP local time), Monday - Friday

Hong Kong: +852-397-33800: 7 am-10 pm (PH local time), daily

China: +86-400-670-0780: 8 am-6 pm (CN local time), daily / Email: (for China only)

Singapore: +65-315-80808: 7 am-10 pm (PH local time), daily

South Korea: +82-2-6105-2037: 8 am-6 pm (KR Local Time), Monday - Friday

FAQs of Cebu Pacific

How can I Get in Touch with Cebu Pacific?

If you want to get in touch with Cebu Pacific, you can contact the airline or chat with the airline. You can connect to the airlines on social media platforms, or you can use the forms that are available on the website. Here are some methods you should use when you want to get in touch with Cebu Pacific. You can use the following options;

Use Forms

If you require assistance, you can use the forms according to the query. When you use the forms, the airline will contact you and give you the best assistance according to the query.

Connect the Airline on Social Media Platforms

If you require any assistance from the airline or have to see the regular updates of the airline, you can connect with the airline on social media. When you connect with the airline on social media, you can send the message on their business pages, and you will get a reply from the airline as soon as possible.

How can I Get a Live Agent in Cebu Pacific?

You can use the chat option if you want a live agent in Cebu Pacific. Chat is the only way to get immediate assistance. To use the chat option, you have to follow the steps, and you will be able to get the assistance:

  • You have to visit the official website of the Cebu Pacific. 
  • Select your language according to your region. 
  • Go down and click on the chat option. 
  • When the chat box opens, you have to respond to the questions. 
  • When you respond to the questions, you have to enter your difficulty. 
  • The airline will give you the best and most possible relevant assistance according to the query as soon as possible.


How do I Contact Cebu Pacific for a Refund?

If you want a refund from Cebu Pacific, you can contact the airline or use the online method. If you cannot get a refund from the online method, you can contact the airline. Suppose I don’t know how I can refund Cebu Pacific. You have to visit the Cebu pacific website, go down, and click on the contact us option. Now, you can select the contact number according to your region. When you select the contact number according to your region, you can dial that official number of the airline through your android mobile or your apple phone. When dialing the official number, you must follow the IVR steps. After that, you will get in touch with the customer service team, and now you can ask them for a refund. The airline will give you a refund within 7-10 business days.

How can I Send an Email to Cebu Pacific?

If you want to send an email to Cebu Pacific, you have to visit the official website and go down the website and click on the email option. You can select the email id according to your query. When you select your mail according to the query, you can send the email through your Gmail account.

Can I Change My Flight Schedule in Cebu Pacific?

Yes, you can change the scheduled flight to Cebu Pacific. If you want to change the flight, you can contact the airline or use the manage bookings.

How Long Does It Take for a Cebu Pacific Refund?

If you apply for a refund from Cebu Pacific, it will take 7-10 days. If your case is complicated, the airline will give you a refund within a month.

Where can I File a Complaint Against Cebu Pacific?

If you have any complaints regarding the airlines, you can contact the airline, or you can use the complaint form.

Is it Possible to Refund a Plane Ticket in Cebu Pacific?

Yes, you get a refund for a plane ticket in Cebu Pacific if the airline cancels the ticket due to bad weather or a technical issue.

How can I Cancel My Booking in Cebu Pacific?

  • Visit the official website of Cebu Pacific. 
  • Click on the manage bookings. 
  • Enter your six-digit reservation number and your first and last name. 
  • Now, you have to click on the cancel option. 
  • You will get a confirmation on your registered email or the text.
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