When you plan a trip with your family and friends, there are things that you need to keep in your notice, such as the check-in, reservation, cancellation, and refund, to ensure whether they are going well or not. If for some reason, you have canceled your flight or it is delayed and then canceled from the Airline, then you should know whether you will get a refund with Lion Air or not. What will be the circumstances in which the Airline will refund your money after the cancellation? For such information, you need to go through Lion Air's cancellation and refund policy so that you can make your cancellation according to the policy and claim a refund from them.
The Cancellation policy of Lion Air:
The cancellation & refund policy of the Airline, with all its important points, guidance, terms, and conditions, is given below. Follow it and enlighten yourself about the same:
- The passengers need to cancel their flight ticket within 24 hours of purchase if they want a refund from the Airline. A full refund will be provided if you can follow this rule.
- The passengers can ask for a refund only for applicable charges and government taxes if they have booked a non-refundable ticket.
- The flight ticket of the passengers can be canceled by the Airline at any time if they made a booking before the scheduled departure.
- The passengers will get a full refund with applicable charges and government taxes if they have purchased a refundable ticket.
- If the Lion Air flight gets delayed for more than 3 hours, then either the Airline will provide you with another flight or a full refund with compensation for the inconvenience.
- In conditions such as bad weather and technical errors, Lion Air will not provide a refund.
- If the passengers have a medical emergency or a sudden family death, they can request a refund by submitting the required documents.
- If the passengers make a cancellation request, they must pay charges ranging from $100 to $500.
- Tickets that have been booked within 24 hours before the departure or before a week are fully refundable.
- The refund will take 7 to 10 business days to get to the passengers if they have made an online payment.
Procedures to cancel Lion Air ticket:
Via Online: You can cancel your ticket by going to the official website of Lion Air and can cancel the ticket by following the steps given below:
- Visit the official website of Lion Air.
- Click on Manage booking and add details such as Confirmation number and last name.
- The ticket details will appear, click on the menu and select cancellation from the given options.
- Follow the further instructions and cancel your flight ticket.
- You will receive a confirmation at the registered email address.
- The confirmation number will be useful at the time of the refund request.
Via Phone: You can contact Lion Air customer service at the phone number given below, and they will help you with the cancellation:
Phone Number - +62888 987 8989
The above information will enlighten you about the Airline's cancellation and Lion Air refund policy so that you do not have a hard time with cancellation. For further queries, get to the official website of Lion Air.
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